Transformative ideas for positive social change.
I am an innovation strategist with over 20 years of experience. My approach combines ethnographic research with design processes to develop solutions that achieve positive impact.
I lead projects for product and service strategy across the private, public and third sectors. My international portfolio includes projects in healthcare, international development, policy, retail and digital services.
Featured Case Studies
Reframe Cancer Support
A service strategy and vision for supporting cancer sufferers from diagnosis to post-recovery.
Nonviolent Peaceforce
Improving the security of civilian community support networks operating in conflict zones in rural Myanmar.
Net-a-Porter
Development of a customer loyalty and service innovation strategy targeted to Net-a-Porter’s high-value luxury retail customers.
